Frequently Asked Questions
Everything you need to know about your Pajar experience.
How do I determine the best size for my Pajar boots?
Pajar boots generally fit true to size. However, if you are between sizes or plan to wear thick thermal socks, we recommend sizing up. Please refer to our detailed Size Guide located on each product page for specific measurements.
What is your return policy for online orders?
We offer a 30-day return policy for all unworn merchandise in its original packaging. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
Are Pajar boots waterproof?
Yes, our heritage boots feature seam-sealed construction and our Pajar-Tex waterproof membrane, which is designed to keep your feet dry in snow and wet conditions up to specific temperature ratings.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within North America usually takes 3-7 business days, while international shipping times vary by destination.
How should I care for my leather and suede products?
To maintain the longevity of your Pajar products, we recommend cleaning them with a damp cloth and using a specialized leather or suede protector spray once per season to maintain water resistance.
Do you offer a warranty on your outerwear?
Pajar offers a limited one-year warranty against manufacturing defects from the date of purchase. This covers hardware, stitching, and material integrity under normal wear conditions.